Project Overview
A hospital management system for Alder Hey Children's Hospital, Liverpool. Focused on onboarding, proxy access, and digital health record management for pediatric healthcare with strong emphasis on accessibility and family-centered care.
Product
Services
UI/UX Design
User Research & User Flows
Wireframing
Web design
Webflow development
SEO
The Challenge
Create onboarding flows suitable for children and their caregivers. Ensure accessibility for diverse user groups including children with varying abilities, parents and guardians with different technical skills, and healthcare staff managing complex pediatric workflows.
The Solution
Designed an accessible hospital management system with intuitive onboarding flows, comprehensive proxy access for caregivers, and digital health record management specifically tailored for children's healthcare. The solution prioritized WCAG compliance and family-centered design approaches.
User Stories and Acceptance Criteria
Outlined below are a few examples of user stories and acceptance criteria, providing a tangible understanding of the functionalities and expectations.
User story 1.1
As a young person using the platform, I want to be able to log in using my mobile number so I can easily access my account information.
Acceptance criteria
Mobile number field - Verification of number of digits , country code selection
Password field - Option to view / hide password
Submit button
I would like to see error message incase of invalid details
User story 1.2
As a young person I want to authenticate every time I log in so that I am assured that my account is secured and no one else can access my information or log in to my account
Acceptance criteria
OTP send to mobile number as soon as details entered by user match
SMS received by user containing 6-digit OTP
OPT pop-up opens with fields to enter code
User enters OTP & clicks submit button
If OTP matches, user is logged in & can access account information
If OTP doesn’t match, error message is shown
User can request Resend OTP (link to resend OTP)
I would like to see OTP timer for 2 minutes
User Journey & Flow Architecture
The culmination of these efforts resulted in a meticulously crafted user flow, visualised and organised on a Miro board. The user flow covered a range of scenarios, including:
Enrolling a child and parent in the portal.
Establishing proxy connections between parents and children.
Accessing the dashboard for a comprehensive view of a child's health information.
Clinicians inviting patients to the portal and connecting with them.
Clinicians creating and recommending resources to patients.
Clinical admins approving proxy requests made by children/parents.
Admins obtaining an overview of the portal through audit logs.
Design Process
01.
Research
Reviewed hospital workflows specific to pediatric care. Analyzed existing systems and conducted stakeholder interviews to understand the unique requirements of children's hospital management including family dynamics and accessibility needs.
02.
Define
Drafted user stories for patients, caregivers, and clinicians in pediatric healthcare context. Created detailed acceptance criteria that addressed the complex relationships between children, parents, guardians, and healthcare providers.
03.
Ideate
Designed proxy access and health record flows specifically for children's healthcare. Created wireframes that accommodated age-appropriate interfaces and complex caregiver permission systems.
04.
Validate
Conducted accessibility reviews and iterations to ensure WCAG compliance. Collaborated with senior designers and healthcare staff to validate designs against clinical workflows and accessibility standards.
05.
Deliver
Produced UI screens aligned with WCAG standards. Created comprehensive documentation for developer handoff and provided ongoing design support during implementation.
Outcomes & Impact
Improved hospital experience with inclusive onboarding and digital record management
Successfully achieved WCAG compliance across all user interfaces
Enhanced accessibility for diverse user groups in pediatric healthcare setting
Streamlined caregiver workflows through intuitive proxy access system
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Email: arunprasad061191@gmail.com
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